FAQs

How does Sell My Wedding work?

 

Sell My Wedding is an online marketplace where couples and wedding businesses can buy, sell and hire preloved wedding items across the UK.

Private sellers can list unlimited items, while businesses can join our Directory or Boutique Marketplace to showcase their services and products.

 

How much does it cost to sell?

Private sellers pay an annual fee of £10 to list unlimited wedding items for sale or hire.

There are:
✔ no listing fees
✔ no commission fees
✔ no hidden charges

You keep 100% of your sales.

 

What can I sell?

You can list a wide range of wedding-related items including:

• wedding dresses
• bridesmaid dresses
• decor
• centrepieces
• signage
• faux flowers
• accessories
• styling items
• and more

 

Do you take commission on sales?

No — Sell My Wedding does not take any commission from your sales.

 

How do buyers contact sellers?

Buyers can create a free account to save favourite items and contact sellers directly through the platform.

 

Is Sell My Wedding safe to use?

We work hard to maintain a safe and trusted platform and encourage all users to follow our safe selling guidance.

We also review listings and may remove accounts or content that do not comply with our terms and policies.

 

Can wedding businesses join?

Yes! Wedding businesses can join either:

Wedding Directory

Perfect for businesses wanting to promote their services, website and contact details.

Boutique Marketplace

Designed for businesses wanting a storefront to showcase and sell products directly to engaged couples.

 

What is the Wedding Directory?

Our Wedding Directory allows wedding businesses and suppliers to create a business profile and connect with engaged couples actively planning their wedding.

 

What is the Boutique Marketplace?

The Boutique Marketplace gives businesses their own storefront to showcase products, sample dresses, decor and wedding-related items directly to buyers.

 

Do businesses keep 100% of their sales?

Yes — businesses keep 100% of their sales and enquiries.

 

Why should I buy preloved wedding items?

Buying preloved wedding items is a great way to:

• save money
• reduce waste
• shop more sustainably
• find unique wedding pieces

Beautiful wedding items deserve more than one day ✨

 

Can I hire wedding items too?

Yes — selected listings may also be available for hire depending on the seller.

 

How long do listings stay live?

Listings remain active while your membership is active. We also contact sellers every six months to help keep listings updated and relevant.

 

Can I edit my listings?

Yes — sellers and businesses can log into their account at any time to edit listings, update prices, upload images and manage availability.

 

Why am I not receiving messages?

Please check:

• your spam/junk folder
• your account email address
• notification settings

If you continue experiencing issues, please contact our support team.

 

How do I report suspicious activity?

If you receive suspicious messages or notice unusual activity, please contact us immediately so we can investigate.

 

I’m a bridal boutique — can I sell sample dresses?

Absolutely! The Boutique Marketplace is perfect for bridal boutiques wanting to sell:

• sample dresses
• discontinued gowns
• ex-display items
• accessories

 

How do I join Sell My Wedding?

Simply create an account and choose whether you would like to:

• buy
• sell
• join the Directory
• or create a Boutique Storefront

 

Need Help?

If you have any questions, please visit our Help Centre or contact us at:

team@sellmywedding.co.uk

Someone's offered to pay me using Western Union, what should I do?

We only recommend accepting payments via PayPal, please do not accept payments by any other money transfer method.

 

How do I know whether my buyer is genuine?

If you have any concerns please get in touch with us immediately. Unfortunately there are some scammers out there. Advice is to be aware of emails that contain bad English or grammar as this can be a sign of a scammer. We suggest that you do not give out your address initially, once the potential buyer seems genuine then you can arrange for the transaction to go ahead. If we become aware of a scammer using our website we will deactivate their account and inform users via alert banners on your account. These will appear on your homepage and above messages once logged in. More information can be found on our Safe Selling page.

Here is a reminder of our hints and tips for safe selling:

• We always recommend using PayPal as it protects both parties. 
• Alarm bells should ring if someone offers higher than the asking price.
• Go with your gut instinct if you think that something is not right than it is probably not a genuine buyer.
• Scam artists often get in touch about high value items such as wedding dresses, rather than small value items.
• The majority of our buyers are women - ask yourself why would a man be in touch about buying a wedding dress? 
• Wedding items are very personal and as such there is often lots of lovely dialogue and interaction between the buyer and the seller.

I have been approached by someone who wants to pay via cheque and they are offering me a price than advertised.

Cheque overpayment fraud is when a fraudster pays a business for goods or services by a fraudulent cheque. The cheque is made for a higher than the actual value.The business reimburses the fraudster with the excess amount of money that was apparently paid to it, before it discovers that the cheque was not genuine. Cheque overpayment fraud is often a method used for goods and services sold through classified adverts.

 

I have been offered a higher price for an item, than the price I listed. Should I accept this?

Advice is to never proceed with a transaction that offers more than the price of your item. If it sounds too good to be true, it probably is. If you are concerned about a buyer please contact us so that we can look into it and deactivate their account if necessary.

How do i spot a scam message?

• asks to move the conversation off the platform (e.g. WhatsApp or email)

• offers to pay more than the asking price

• sends suspicious links

• avoids answering questions about the item

• creates urgency or pressure to complete a sale quickly

What should i do if i receive a suspicious message?

• Do not respond.

• Do not click any links.

• Report the user to us immediately.

Does Sell My Wedding guarantee that users are genuine?

Sell My Wedding provides a platform for buyers and sellers to connect, but we cannot guarantee the identity of every user.

We recommend taking sensible precautions when communicating and completing transactions.

 

 

Will a seller offer me a return or a refund?

We don't advise sellers to offer the option to return items in general however, if necessary you can work out a process with a seller if they're happy to offer you the option.

If you do receive an item and it is damaged or not as advertised, you are well within your rights to contact the seller and ask to return the item for a full refund. If you cannot come to an agreement, please get in touch with us at team@sellmywedding.co.uk. 

 

How do I know if a seller has received my enquiry?

You can see the messages you've sent in the messages tab in your profile. Your message will go straight to the seller's email inbox.

 

Can I view an item first before committing to buy it?

This is between you and the seller to arrange. If you are buying a high value item, or a number of items, we suggest that you visit the buyer first to check that you are happy with the item/s. Any marks or faults should have already been pointed out by the seller.

 

I live in another country can I still use your website to buy an item?

While we are a UK-based marketplace and the majority of our transactions do take place between UK buyers and sellers we have had some sales between our sellers and international buyers. However, as is the case in every transaction it is up to the seller if they want to proceed and are happy to post the item internationally. I would have thought most would be happy, as the cost of the postage/delivery is covered by the buyer anyway. We would always suggest asking the question in your initial enquiry.

 

I want to buy something how do I contact a buyer?

You first need to create a free account. Once logged in, a contact seller button will appear at the bottom of the item you are looking at. Click on this button to send a message to the seller. They will then get back in touch with you via email. The 'Contact Seller' button is only viewable once you are logged in.

Can I sell new items?

As a private seller you can post new items as long as they were bought for your/or a wedding. For example you may have bought a dress but then changed your mind about it, so it still may have its tags on.

Can I only sell items from my own wedding?

No, the items don't solely have to be from your own wedding for example you may want to sell your own wedding dress alongside bridesmaid dresses from different weddings you have been to over the years.

How many items can I upload?

You can upload an unlimited number of items as long as they fit into one of our categories and are wedding related. We reserve the right to take down anything that is inappropriate or not wedding related.

Can I add additional items?

Yes, you manage your own wedding page. You can add additional items (as long as they are wedding related) and delete items, or list as sold, once they have been sold.

How does postage work? Does the buyer pay or should I specify pick up only?

It is a good idea to state in your listing if your items are pick up only. For large items, breakable items and those that are high value items pick up by the seller is recommended. If your item can be posted, and you are happy to post it, add the cost of the postage to the total payable. We would suggest using a courier or recorded delivery so that you know that the item has been delivered safely.  

How long will my items be advertised for?

As a private seller, you can advertise your items for 12 months or until you choose to take them off the website. However, once your item/s have been live on our site for six months, we will email you asking if you'd like to keep them active - if you don't reactivate them via the email, your items will automatically be removed and taken off the marketplace.

As a wedding vendor, your items will be live for your twelve month membership and will be removed if you don't renew.

I have just signed up as a seller and paid the £10 fee, how do I start selling?

All you need to do is log in at the top right hand corner of the homepage, this will then take you into your seller account where you can list and edit items. Go to add item to add your first item. Please make sure that you have added it into a main category otherwise it will not let you proceed with listing the item.

Do we need to sign anything to confirm that a sale has taken place?

We would recommend that you both sign to say that an exchange has taken place. It is up to the buyer whether they agree to a return’s policy, should there be any dissatisfaction at a later date.

How do I list an item as sold?

Simply go into your account, edit item, click the sold box at the top of the page and then save. This will then display the item as sold.  You can also choose to delete the item or deactivate it.

I have tried to add an item but it hasn't worked!

First check that you have added a category from the drop down list. Each item must have been added to at least one main category. This is the main reason why an item won't have been added. If you still have problems please get in touch via email - team@sellmywedding.co.uk.

Help I can’t upload my photographs!

If you want to check how big your photo is go to properties and it will tell you. To reduce the size of your photo simply open your photograph and go to Edit Picture. On the right hand side at the bottom go to resize, which is located under change picture size. Click on ‘Predifined width x height’ and then web-small. If you then save this photograph and upload it again, it should work.  

I have had lots of views on my items but no enquiries, what can I do?

If you've not had any enquiries on your items, there are a few things you can do to try and increase interest...

Firstly, consider reducing the price. You can add *REDUCED* into the title of the post to catch buyers eyes too.

Also, make sure you have plenty of photos of your items. Professional photos from your wedding will help your  items sell, and don't forget to show any fine details on your items close up too.

Finally, include as much information as you can into the description of your items. If you're selling your dress or an outfit, try and describe the fit, the material etc.

Why haven’t I received any email enquiries on my items?

When a potential buyer sends you a message about your items you will receive an email, you'll also be able to see all your messages in your Messages tab when you're logged into your account.

If you can see in your Messages tab on your profile that you've received and enquiry but you've not had an email, check your email junk and make sure to add Sell My Wedding to your safe senders list.

How will a buyer contact me?

We have recently introduced an internal messaging system so you will now receive a message to the email address you signed up with. The buyer will not see your email address until you decide to reply. You can then choose whether to give other contact details, for example your phone number, to the buyer.

What details should I include?

You should try to include as much information as possible and must always include a photograph; this will make it easier to attract interested buyers. We also have a theme, seasonal and postcode search function, so always make sure you fill in these sections to ensure buyers searching under such categories are directed to your items.

How do I work out how much to sell my items for?

Although all the items you bought for your wedding will have sentimental value to you, they will not sell for the same amount you paid for them. Have a think about what you would be willing to pay for a second-hand item or list a price bracket that you would be willing to accept offers in the region of. You can also choose to list a single amount to literally sell all your wedding items for. Items that are reasonably priced tend to sell quicker, so if you are in a hurry to sell your items you may want to price them accordingly.

What type of photographs should I use? Are professional images best?

If it is possible we would recommend using photographs from your wedding as this way it gives Buyers a better idea of how the items were used and how they looked.

Please make sure though that you have unrestricted permission to use any professional images as we may use them on social media sites such as Pinterest, Twitter and Facebook to help sell your items as well as in our newsletter. Please see our T&Cs for the small print.

Please feel free to credit your photographer at the bottom of your listing or use images with mater marks as we want to keep everyone happy! If you are in any doubt if you can use the images, always best to check with the photographer first.

My item has not sold am I able to relist it so that it appears at the top of the recent listings?

Yes we do not have any problems at all with you re listing your item. It may be worth looking at the price and adding 'reduced' into your title or looking at what categories it appears in as you can list it in up to three categories.

I have a wedding hire business can I list my items on your site?

Yes of course, however if you are a professional hire company or wedding vendor we would ask you to create a business account rather than a private seller account. 

I don't want to sell my items, can I hire them instead?

Yes, simply create a seller account for £15 and then you can choose to list your items for sale or hire. At the top of each listing simply click either the sale or hire box. We recommend that you list your hire details or T&Cs in the listing. It is then up to you to negotiate the details directly with the buyer.

I have a wedding hire business can I list my items on your site?

Yes of course, however if you are a professional hire company or wedding vendor we would ask you to create a business account rather than a private seller account.

I have a business, can I set up an account as a private seller?

If you are in the wedding business and have second-hand, preloved, vintage, sample or items to hire you can register as a vendor. This means that for a payment of £500, for a 12 month membership, you can upload an unlimited amount of wedding items, post details about your business and have your very own storefront. We take zero commission. Once the payment has gone through, you can start listing your items for sale or hire straight away. Don’t worry we’ll get in touch with you after twelve months so that you can renew your membership. Please don’t register as a private seller unless you have items from your own wedding to sell.

Please refer to our Boutique Marketplace FAQs for more information.

 

I have been approached by someone who wants to pay via cheque and they are offering me a price than advertised.

Cheque overpayment fraud is when a fraudster pays a business for goods or services by a fraudulent cheque. The cheque is made for a higher than the actual value. The business reimburses the fraudster with the excess amount of money that was apparently paid to it, before it discovers that the cheque was not genuine. Cheque overpayment fraud is often a method used for goods and services sold through classified adverts.

Should I accept cheques?

We do not advise you accept cheques. If you do, our advice would be to never part with any item until the cheque has cleared and you have confirmed this with your bank.

I have sold an item to someone how to I go about requesting payment?

We always recommend using secure and protected payment methods, as it protects both parties (just in case something goes wrong, for example the item getting lost in the post.

Safe Payment Guidance

We recommend using trusted and secure payment methods that offer buyer and seller protection, such as:

• PayPal Goods & Services
• secure bank transfer where appropriate
• trusted payment platforms

Avoid:

• friends & family payments
• unusual payment requests
• overpayments or refund scams

 

Will a seller offer me a return or a refund?

We don't advise sellers to offer the option to return items in general however, if necessary you can work out a process with a seller if they're happy to offer you the option.

If you do receive an item and it is damaged or not as advertised, you are well within your rights to contact the seller and ask to return the item for a full refund. If you cannot come to an agreement, please get in touch with us at team@sellmywedding.co.uk.

Can I have a refund on my fee if I don't sell my items?

We receive hundreds of visits to our site every day from brides all over the UK, but we cannot guarantee you will sell your items. So, unfortunately we are not able to refund your fee if you don't sell your items.

Help, I need to change my email address?

If you need to change your email address simply go into your account/ profile where you can change all your details.

My wedding has been called off can I literally list all the items that we bought including deposits?

Yes, you can list all your items for a fixed price if you wish. There is also a category for booking transfers.

What if I forget my password?

Go to 'Forget Your Password' enter your email address and your password will be emailed to you.

How do brides hear about Sell My Wedding?

We market the website both online and in print media.

Do you protect my email address and contact details?

Your privacy is of utmost importance to us. We protect your privacy and will not ever sell or rent your details to anyone. If you have any concerns about a buyer please contact us immediately. To read more visit our Privacy declaration.

 

What is the best way to contact you?

The best way to contact us is via email and we will promise to reply within 48 hours.

What is the wedding directory?

Our Wedding Directory helps connect engaged couples with wedding businesses, suppliers and services across the UK.

Businesses can create a profile to showcase their details and help couples discover their services while planning their wedding.

Who can use the directory?

The Directory is open to wedding-related businesses and suppliers, including:

• photographers
• florists
• bridal boutiques
• venues
• makeup artists
• DJs & entertainment
• decor suppliers
• cake makers
• and more

What is included in the directory listing?

Directory listings allow businesses to display:

• business name
• description
• website link
• contact details
• social media links

Can I list products through the Directory?

No — the Directory is designed for businesses wanting to promote their services and contact details.

If you would like to create a storefront and sell products directly through Sell My Wedding, you can upgrade to a Boutique Membership.

What is the difference between the Directory and Boutique Marketplace?

Wedding Directory

Perfect for businesses wanting visibility and enquiries.

Boutique Marketplace

Designed for businesses wanting to showcase products, create a storefront and sell directly to engaged couples.

 

How do I join the Directory?

Simply create an account and select the Directory option when setting up your profile.

Can I upgrade my account later?

Yes — businesses can upgrade to a Boutique Membership at any time.

How long does my listing stay live?

Your listing will remain active while your subscription is active and your account complies with our terms and guidelines.

Are listings reviewed before going live?

Yes — every business on Sell My Wedding is manually reviewed before appearing in our Directory.

Can any business join?

We reserve the right to approve, reject or remove listings that do not align with the platform, wedding industry or our terms of use.

Our Directory standards

• All businesses are manually reviewed
• Fake businesses are removed immediately
• Social profiles are checked before approval
• Users can report suspicious accounts

We do not allow anonymous vendor listings

 

 

 

 

 

 

 

 

 

What is the Boutique Marketplace?

The Boutique Marketplace is a dedicated space for wedding businesses to showcase and sell products directly to engaged couples through their own storefront on Sell My Wedding.

Who is the Boutique Marketplace for?

The Boutique Marketplace is perfect for:

• bridal boutiques
• occasionwear boutiques
• decor businesses
• wedding hire companies
• accessory sellers
• wedding-related retailers

What can I sell?

Businesses can showcase and sell a range of wedding-related products, including:

• sample dresses
• ex-display items
• accessories
• decor
• occasionwear
• wedding styling product

What is included in a Boutique Membership?

Boutique Membership includes:

• your own storefront
• product listings
• business profile
• direct customer enquiries
• website & social links
• the ability to manage your own products and listings

Can customers buy directly from my storefront?

Customers can browse your products and contact you directly regarding purchases and enquiries through the platform.

Do I keep 100% of my sales?

Yes — businesses keep 100% of their sales.

Is there a commission fee?

No — Sell My Wedding does not take commission on your sales.

Can I update my Storefront and listings?

Yes — you can log into your account at any time to update:

• products
• images
• descriptions
• pricing
• business details

Can I upload multiple products?

Yes — boutiques can upload and manage multiple product listings within their storefront.

How do customers contact me?

Customers can contact you directly through your storefront and listing details.

What is the difference between the Directory and Boutique Marketplace?

Wedding Directory

Designed for businesses wanting visibility and contact information only.

Boutique Marketplace

Designed for businesses wanting a storefront and the ability to showcase and sell products directly.

Can I upgrade from a Directory listing?

Yes — businesses can upgrade from the Directory to a Boutique Membership at any time.

How do I join the Boutique Marketplace?

Simply create an account and select the Boutique Membership option to begin setting up your storefront.

Why should I join the Boutique Marketplace?

The Boutique Marketplace helps connect your business with engaged couples actively searching for wedding products and inspiration online.